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Error: Cannot perform encryption or decryption because the secret is not available from the master secret server. See the event log for related errors.


So, BizTalk is stalled, processing  nothing and we see this error:

The Messaging Engine failed to retrieve the configuration from the database. Details:”c0002a1f”.

If you look up the events it will have more audit entries, one may read following.

Cannot perform encryption or decryption because the secret is not available from the master secret server. See the event log for related errors.

This message tells there is something wrong with the ESSO .

Based on that first we shall go and check for the ESSO service to see if it is in started state.

Note: You may need to see where your ESSO service is configured. In real world scenario the BizTalk msgBox DB is hosted on a separate SQL server and that’s where your ESSO may be configured.

Now suppose if you are unsure of your ESSO server name here is what you should do: On the BizTalk server box  go to services and restart the Enterprise Single Sign On Service. This will not fix the problem for you but will give the name of your ESSO server. There will be an event log entry created with the details.

FindSSO Server

Now once we have identified the SSO server name please check if the SSO service is running. If that looks OK you will be required to restore the SSO.

Go To SSO Adminnistration -> System -> Restore Secret and select the secret file.

It will be available on following location in ESSO server C:\Program Files\Common Files\Enterprise Single Sign-On”.

Select the .bak file and provide the password.

restore

This should possibly resolve the issue.

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